I hear you knocking but you can't come in!

 How often have we been put on hold by those messages that we navigate when calling an institution? The first thing they ask is to choose from various options that help send our enquiry to the appropriate person who can respond to it. So far, so good, we become aware that we will be directed to the right person. Then comes the difficulty, we hold on while a person tells us how important we are, and then listen to music that only adds to the tension. Sometimes, these messages are more helpful and ask for our phone number so that they can call us back, holding our place in the line. Yet the frustration we all deal with is that we want to meet a real person in real time who will unlock the door and help us resolve our problem.

This could be a modern-day example of the rich man who cannot enter through the narrow door. No matter how efficient an institution may become in responding to our enquiries, we find it challenging to have the patience to wait. Various thoughts race through our minds. Don't they know who I am? Are they not interested in what I have to say? How much longer do I have to wait? Or why is somebody else more important than me? These are commonplace thoughts that plague us with some uncertainty, but they can cause us to doubt our own worth, primarily if we have dealt with an institution over a long period.

We can feel that we are on the outside looking in, while others can enter more freely. Weeping and grinding of teeth, however, will not move us up the queue faster! So, next time when we are stuck in those trees of communication that seek to meet us, we need to find ways to stay calm, focused, and present. Our call for help is essential, but more important is that we not lose our sense of purpose while we wait. It may feel like purgatory, but it is not the ultimate test of our salvation! We are called to be people who transform painful situations of suffering into opportunities of hope. They train us not just to become people who vent their frustration, but also to seek to make the most of every chance for good. 

So next time you are on hold and feel the temperature rising inside yourself, remember to look for that which produces fruit in peace and patience. Be charitable to your brother or sister. Go out to the whole world and tell the Good News.